Provide telecommunication and administrative support to the training department and hospitality department responding to phone and walk-in customers. Identify needs and direct external inquiries and customers to the appropriate department for response. Provide and maintain supply of printed materials and brochures as appropriate for The Center’s department needs. Supervise staff and ensure policies and procedures are being followed and executed. Review and generate cash receipts and report to the Finance department daily.
1. Provide excellent customer service.
2. Answer incoming calls and provide information as appropriate; forward messages to the appropriate department.
3. Receive incoming visitors, respond to questions, requests, complaints and/or refer to appropriate department. Assist in signing clients up for classes, scheduling hospitality appointments and directing visitors.
4. Retrieve and respond to all incoming call messages left at the general voice mail box daily (or next business day, if appropriate).
5. Provide guidance to all staff in the department as well as supervise, train and correct employees when necessary.
6. Provide support, feedback and suggestions on standard operating procedures.
7. Complete reconciliation sheets daily and transfer reports and deposits to Finance Department.
8. Respond to all incoming emails referenced by The Center at Animal Humane website.
9. Gain thorough knowledge of the workings of all office equipment.
10. Communicate through phone and/or email with any concerns that may arise during their pet’s stay.
11. Record information about each pet entering for care including the pet’s medical history, behavioral history and pet parent’s contact
12. Maintain neat and clean lobby and work areas and dispose of waste properly.
13. Provide guidance to volunteers as needed.
14. Assist other departments with a variety of tasks as needed.
15. Supervise play with pet’s attending day care.
16. Monitor behavior and identify arousal in order to prevent an altercation. Safely remove pets from altercations when the circumstance arises using the trained methods.
17. Learn and understand play styles and make note of interactions between dogs to ensure they are safe, stress free and having fun.
18. Dispense breakfast, lunch and dinner as necessary. Administer medication if necessary.
19. Sanitize boarding kennels daily when occupied.
20. Provide baths for pets when necessary.
Indoor / Outdoor facility exposed to the elements. The activity includes both office activities and as well as animal management activities which includes handling animals that are fractious and excited. They often weigh over 50 pounds. Some of the work is done standing, walking and bending. Urine and feces are often present, as are a variety of disinfecting agents. Workers are exposed to animal bites, and various viruses. Regularly exposed to strong and pungent odors. Must be able to work effectively with the public, employees of other departments and other team members. Must be able to lift up to 50 lbs.
High school diploma or equivalent certification. Any combination of education training and experience equivalent to a degree may be substituted.
• Required Skills and Abilities
Knowledge of animal management procedures and activities, including sheltering practices and veterinary issues; Excellent oral and written communications skills; Ability to use computers, office equipment, vehicles, and animal restraint equipment; and to have a valid New Mexico Driver’s License. Professional training certification preferred. Problem solving and conflict resolution.
General knowledge on dog behavior with some administrative, personnel, and financial matters involved in managing a large, diverse staff in an animal welfare agency. Customer service, scheduling, appointment setting and heavy phones.