JOB SUMMARY

This entry level position is a key member of the Development Team and provides diverse support, including analyzing, recording and acknowledging contributions with efficiency and keen judgment; file maintenance, responding to inquiries, and assistance with donor events.

SPECIFIC DUTIES

  1. Act as the front line of customer service for donor-related inquiries in a professional & prompt manner with colleagues, donors, volunteers, and the public.
  2. Provide vital support to Development, including calls and emails with donors, data entry; and preparing acknowledgement letters, data reports, merged mailings, and donor research.
  3. Accurately and efficiently receive, categorize, and record contributions in Animal Humane’s donor database; and generating acknowledgment letters in a prescribed format, including:
  • Upholding strict donor confidentiality and safeguarding of sensitive information at all times.
  • Recognizing intricacies of each contribution and recording revenue to correct stream(s) while capturing & responding to all details shared by each constituent.
  • Receiving and depositing gifts of cash, check and credit card.
  • Reviewing received revenue to ensure accurate and complete documentation, including preparing documentation for scanning and entering into batch.
  • Balancing and recording of donations across all departments & categories of giving which requires pulling reports from multiple online portals.
  1. Perform biographic and demographic updates of records in database.
  2. Participate in execution & hosting of special events and the associated administration, coordination of personnel and set-up/take-down.
  3. Process returned mail in database.
  4. Complete or oversee volunteer completion of data entry projects (Dash participants, Gateway updates, and other as assigned).
  5. Maintain timely knowledge of annual and ongoing supply needs and place orders, including cards, envelopes, named bricks and brick installation acknowledgment process.
  6. Consistently achieve performance excellence in the myriad of complex scenarios and miscellaneous duties this position requires.

 

Knowledge, Skills & Abilities

  • Ability to self-manage & problem-solve with detail-oriented approach.
  • Commitment to protecting Animal Humane’s integrity by maintaining a high level of confidentiality.
  • Achieve consistency in accuracy and efficiency with gift processing and donor database.
  • Ability to work in an environment of constant demands and frequent interruptions.
  • Ability to work effectively with people of diverse backgrounds and promote a positive working environment and spirit of cooperation.
  • Ability to understand and consistently follow instructions and procedures.
  • Skilled in the use of Microsoft Word & Excel.
  • Dedication to our mission including being up to speed on our organization-wide events.

JOB REQUIREMENTS

Education/Experience: Bachelor’s degree required; equivalent combination of education and experience sufficient to successfully perform the essential job duties may be considered. Minimum of 2 years of experience in a nonprofit or comparable setting required.

JOB CONDITIONS

This is a full-time, exempt position requiring flexible working hours that includes evening and weekend hours throughout the year. Valid driver’s license and access to a reliable vehicle year-round is required. Must be able to lift up to 50 lbs.